Easy Access to municipal services - 580-2400

Come January 1, 2001, the citizens of the new City of Ottawa will be able to access a wide range of municipal services by dialing a single telephone number: 580-2400. Residents looking for information on snow removal, marriage licences, water quality, pesticides, rink flooding, garbage pick-up, City Council agendas, noise by-laws, pedestrian crossings, cycling paths and much more, will simply need to pick up the telephone and call 580-2400.

It's all part of an innovative plan to create a citizen-friendly new City. The bulk of municipal services will be one phone call away and accessible through a one-stop client service centre and the six satellite service centres. The Ottawa Client Service Centres will be located in the new City Hall building and the satellite service centres in the town halls of Cumberland, West Carleton, Rideau, Nepean, Osgoode and Kanata.

A key component of the new City is the delivery of e-services through kiosks, interactive voice recognition systems (IVR), web-enabled transactions, fax back systems, etc. These will be made available in secondary service centres within existing recreation and library facilities. With this approach, there are more ways for the public to access the information.

The following municipal services can be accessed by dialing 580-2400
Building Permits		Licenses (see also Permits)
	Property Standards		Business Dog & Cat Lotteries (Bingo, Nevada, Raffle, etc.) Marriage (pre-recorded info at 580-2410) Taxis
By-Laws		Mayor's Office
	General Information & Enforcement		(or call reception at 580-2496)
City Clerk's Office		Noise
			By-Law Information, Complaints & Enforcement
City Manager		Parking
			General Inquiries (incl. tickets, meters, permits) By-Law Enforcements
Client Service Centre		Property Standards
	(TTY 580-2401)		Information & Enforcement
Councillor's Offices		Recreation & Culture (Includes Arenas, Community Centres)
	(or call reception at 580-2493)		General Contact Information
Environmental Services		Roads & Sidewalks
	Environmental Assessments Hazardous Waste, Industrial Waste (liquid) Noxious weed Control Odour in Premises/Vicinity Pesticide Information Rivers (pollution, water quality) Septic Tanks, Sewage Treatment Spills		General Information (Conditions, Maintenance, Snow Removal) Cycling Paths Dead Animal on Roads (Pickup) Design and Construction Guardrails or Handrails Conditions Pedestrian Overpass Regulations (Parking) Spills Street Vending Truck Route Information
Flooding		Senior Services
	(Basements/Sewers/Roads)		Long Term Care Inquiries
Garbage and Recycling		Social Services
	General Information (incl. collection schedules/problems, composting and Take-it-Back programme and household special waste depot)		After-Hours Transportation Emergency After-Hours Shelter Placement Support (General Inquiries 728-3913)
Human Resources		Traffic
	General Employment Information		Pedistrian Crossings Safety Improvement Programs Signs, Signals & Pavement Markings
		Water
			Drinking Water (discoloured water, water meter leaks, water & sewer servicing approvals, water quality inquiries - testing bottles) Repairs (city-owned watermains & meters only) Rink Flooding Swimming Pool Fill Water Leaks Watermain Breaks

Emergency

Call 9-1-1 for all fire, police or ambulance emergencies

Ambulance Service				Fire
	Non-Emergencies	580-4771			Burn Permits Ottawa Fire Services Administration Fire Prevention Bureau Public Education	798-8825 (1445 Carling) 798-8828 798-8825 798-8802
Emergency Services				Police Services
	Emergency Measures Unit	230-0583				236-1222

Municipal Services

Garbage and Recycling
	Industrial/Commercial Hazardous Waste Disposal		521-3450
Health
	Environmental Health (includes animal bites, food premises information, restaurants, rabies, etc.)		722-2200
	Medical Officer of Health		722-2328
	Public Health Information		722-2242
Housing
	Emergency Housing		724-4243
	Non-Profit Housing		526-2088
Human Resources
	Hotline (pre-recorded employment info)		580-2454
Hydro Ottawa
	Main Number		738-6400
	Emergencies		738-6411
Libraries
	Library Hours (recording)		748-4241
	Telephone Renewals		236-8001
	TTY		727-6648
Parking
	Disabled Persons Parking Permits c/o Min. of Transportation of Ont.		731-3731 or 731-3962
	Parking Card Hotline		(Ext.4800) 244-5300
	Parking Tickets (paid by phone)		738-7719
Roads & Sidewalks
	Closures		580-2462
	Snow Line (recorded information)		580-2460
Senior Services
	Application for Housing Placement		745-5525
Taxes (Municipal) & Tax Sale Properties
	General Inquiries		580-2444
	Pre-Recorded Information		580-2445
Transit
	Goulbourn Commuter & Shuttle Bus		831-2832
	OC Transpo 1500 St. Laurent Blvd. (Administration)		741-6440
		- information & trip planning	741-4390
		- TTY	741-5280
		- customer service (compliments & complaints)	842-3600
		- lost & found	563-4011
		- Para Transpo	244-1289
		- TTY	244-4833
Water
	Bill Inquiry, Collection, Water Consumption		560-2080
	Drinking Water
		- private well inquiries	722-2200
	Water Meter Reading (automated)		560-1340
	Hydrant Usage		560-6089

Development and Planning

Economic Development
	Information		580-2442
	Ottawa Development Corporation (ODC)		236-3500
Heritage
	Heritage Buildings		580-2435
	Heritage Grants		580-2439
Permits
	Blasting		580-2435
	Building Permits		580-2441
	Burial Permits		580-2410
	Burning Permits (see also Fire)		798-8825
	Business Permits (see Business)
	Compliance Reports		580-2435
	Construction Requirements		580-2435
	Culverts		580-2462
	Demolition Permits		580-2435
	Demonstration Permits		580-2462
	Development Engineering (design/construction)		580-2435
	Development Information		580-2435
	Digging-Excavation		580-2462
	Disabled Persons Parking Permits c/o Min. of Transportation		731-3962 or 731-3731
	Drains, Drainage Information		580-2400
	Encroachments		580-2462
	Fencing Regulations		580-2435
	Newspaper Vending Box Permits		580-2400
	Occupancy Permits		580-2435
	Parade Permits		580-2462
	Park Permits (Special Events)		580-2505
	Parking Permits		580-2400
	Parks and Playing Fields		580-2505
	Plumbing		580-2435
	Road Cut Permits		580-2462
	Septic Tanks		580-2435
	Sewer Permits		580-2400
	Signs (Temporary & Portable)		580-2400
	Street Closing (Temporary and Permanent)		580-2462
	Street Cut Permits		580-2462
	Street Parties		580-2462
	Street Vending Permits		580-2400
	Swimming Pool Enclosures		580-2441
	Tour Bus Parking Permits		580-2400
	Visitor Parking Permits		580-2400
	Well Permits		580-2435