This section provides information on:

• Municipal Departments,
• Office Locations and
• services offered at satellite offices and secondary service centres

Services such as paying bills, getting a building permit or a marriage license will be available at the main City Hall building in downtown Ottawa or at the six satellite locations throughout the new city (yes, there is one in Orleans). Existing libraries as well as community and recreation centres may act as secondary service centres will also provide a variety of services.

Many municipal services will be available seven days a week, 24 hours a day, through a call centre and the Internet (details to come later). The call centre that will be set up will have agents able to provide general information and service requests 24/7.

Municipal Departments

The new city's administration is comprised of six departments:

People Services

Sustaining or improving the quality of life for individuals; a department that combines public health, community services and recreation; through various points of service, residents have access to all city services within individual neighbourhoods.

Development Services

Quality of life of the community; offering developers and planners streamlined processes, informed frontline staff, and more convenient services through greater use of technology; and with a focus on environmental and sustainable growth practices.

Protective and Emergency Services

Safety and security of people and property; one common operating jurisdiction for all emergency services that will result in improved inter-agency and inter-departmental communications and operations; and a central command of service providers that will result in more effective and coordinated services.

Transportation, Utilities and Public Works

Infrastructure services that regroups all "basic services" like roads, parks, wastewater, water, transportation and transit; a department that better integrates workforce, sharing of equipment and technology.

Corporate Services

Supporting the business and governance of the City; the backbone of the municipal structure that will ensure greater efficiencies and greater access for the client and resident of the new City.

Human Resources

Services to/for employees with an emphasis on accountability, value for money and quality service to the public.

Office Locations

Main City Hall

110 Laurier Street West,
Ottawa, On. K1P 1J1

Satellite Offices

580 Terry Fox Drive,
Kanata, On. K2L 4C2

101 Centrepointe Drive
Nepean, On. K2G 5K7

255 Centrum Boulevard, Suite 100
Cumberland On. K1E 3V8

5670 Carp Road
Kinburn, On. K0A 2H0

2155 Roger Stevens Drive,
P.O. Box 310
North Gower, On. K0A 2T0

8243 Victoria Street
Metcalfe, On. K0A 2P0

Secondary Service Centres

Kanata Leisure Centre,
70 Aird Place (Katimavik Rd.),
Kanata, On. K2K 2W3

Beaverbrook Library,
2500 Campeau Drive,
Kanata, On. K2P 2W3

Centennial Library Branch,
3870 Richmond Road,
Bell's Corners,
Nepean, On. K2H 5C4

Walter Baker Centre,
100 Malvern Drive,
Nepean, On. K2J 2G5

Nepean Sportsplex,
1701 Woodroffe Avenue,
Nepean, On. K2G 1W2

Blackburn Hamlet Library,
199 Glen Park Drive,
Gloucester, On. K1B 5B8

North Gloucester Library,
2036 Ogilvie Road,
Gloucester, On. K1J 7N8

Cumberland Library,
1515 10th Line Road,
Cumberland, On. K1E 3E8

Orleans Recreation Complex,
1490 Youville Drive,
Orleans, On. K1C 2X8

Carp Library,
3911 Carp Road,
Caro, On. K0A 1L0

Stittsville Library,
1637 Main Street,
Stittsville, On. K2S 1A9

Richmond Library,
6240 Perth Road,
Richmond, On. K0A 2Z0

Osgoode Library,
5630 Main Street,
Osgoode, On. K0A 2W0

Manotick Library,
5499 South River Drive,
Manotick, On. K4M 1A1

Services offered at satellite offices & secondary service centres